Croatian Speaking Customer Support for Online Streaming Service

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Croatian Speaking Customer Support representative for a leading Online Streaming Service. In this role, you will engage with customers to provide exceptional support and guidance regarding their streaming experience. If you are fluent in Croatian and have a passion for entertainment and customer service, we invite you to join our dynamic team!

Responsibilities

• Provide excellent customer service via phone, email, and chat in Croatian.
• Assist customers with inquiries about subscriptions, content availability, and technical issues.
• Proactively resolve customer complaints and provide effective solutions to enhance user satisfaction.
• Educate customers about service features and guide them through troubleshooting steps.
• Document customer interactions accurately and provide feedback for service improvements.
• Collaborate with team members to contribute to a high-quality customer support environment.

Requirements

• Fluency in Croatian (both spoken and written) is required.
• Strong communication and customer service skills.
• Previous experience in customer support or related fields is preferred.
• Excellent problem-solving skills with a focus on enhancing customer experiences.
• Ability to work independently as well as within a team.
• A keen interest in online streaming services and entertainment is a plus.
• Familiarity with customer service software and platforms is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )