Croatian Speaking Customer Support for Banking

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Croatian Speaking Customer Support representative within the Banking sector. This role is essential for providing high-quality service to Croatian-speaking clients, assisting them with their banking inquiries and ensuring a smooth customer experience. If you are fluent in Croatian and possess a passion for customer service in a dynamic financial environment, we encourage you to apply!

Responsibilities

• Deliver exceptional customer support via phone, email, and live chat in Croatian.
• Assist customers with inquiries regarding banking products, services, and account management.
• Effectively resolve customer complaints and provide solutions to enhance satisfaction.
• Educate customers about available banking services and assist them in making informed decisions.
• Maintain accurate records of customer interactions and inquiries.
• Collaborate with team members to improve service processes and quality.

Requirements

• Fluency in Croatian (both spoken and written) is required.
• Strong communication and customer service skills.
• Previous experience in customer service, preferably in the banking or financial sector.
• Excellent problem-solving skills with a focus on enhancing customer satisfaction.
• Ability to work effectively in a fast-paced environment.
• Willingness to learn about banking products and services.
• Familiarity with customer service software is an advantage.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )