Croatian Speaking Customer Loyalty Advisor

Patrique Mercier Recruitment is delighted to offer a position for a Croatian Speaking Customer Loyalty Advisor. In this important role, you will serve as the primary liaison for our Croatian-speaking customers, focusing on nurturing relationships and enhancing customer loyalty. Your fluency in Croatian will be essential as you engage with customers, resolve inquiries, and introduce them to additional services that meet their needs. If you have a passion for customer service and enjoy building lasting connections, we invite you to apply!

Responsibilities

• Establish and maintain strong relationships with Croatian-speaking customers to promote loyalty and satisfaction.
• Proactively reach out to customers to assess their satisfaction and address any issues or concerns.
• Recommend additional products and services that align with customer preferences.
• Document customer interactions and feedback to support ongoing service enhancements.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Monitor customer feedback trends to inform engagement strategies and service improvements.

Requirements

• Fluency in Croatian (both spoken and written) is required.
• Strong communication and relationship-building skills.
• Previous experience in customer service or loyalty-related roles is preferred.
• Ability to understand customer needs and propose suitable solutions.
• Attention to detail and strong organizational skills.
• Capability to work independently and as part of a team.
• Familiarity with CRM systems and customer engagement tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )