Croatian Speaking Customer Happiness Specialist

Patrique Mercier Recruitment is a renowned recruitment agency committed to connecting talented professionals with outstanding career opportunities in Greece. We are currently on the lookout for a Croatian Speaking Customer Happiness Specialist to join our dedicated customer service team. In this important role, you will be responsible for ensuring that our Croatian-speaking customers receive exceptional support. Your fluency in Croatian will be critical in addressing customer inquiries, resolving issues, and delivering a remarkable service experience. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Engage with customers through various channels including phone, email, and chat to provide prompt and effective assistance.
• Resolve customer inquiries with a focus on ensuring satisfaction and loyalty.
• Build and maintain strong relationships with customers, making them feel valued and understood.
• Guide customers in navigating our products and services, helping them to overcome any challenges.
• Document customer interactions and feedback to support continual improvement in service quality.
• Collaborate with team members to share insights and enhance customer engagement strategies.
• Stay informed about product updates and company changes to provide accurate support to customers.

Requirements

• Fluency in Croatian (both written and verbal) is essential.
• Outstanding communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving abilities with a focus on enhancing customer satisfaction.
• Able to work independently and effectively within a team.
• Experience with high-quality consumer products is a plus.
• Proficient in using customer relationship management (CRM) systems and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )