Croatian Speaking Customer Care Agent

Patrique Mercier Recruitment is excited to announce an opening for a Croatian Speaking Customer Care Agent. In this essential role, you will provide exceptional support to our Croatian-speaking customers. Your responsibilities will include managing inquiries, resolving issues, and ensuring a positive customer experience. If you are fluent in Croatian and enjoy assisting others, we would love to have you on our dedicated team!

Responsibilities

• Address customer inquiries through phone, email, and chat in Croatian.
• Assist customers with questions about our products and services.
• Effectively resolve complaints and issues with professionalism and care.
• Document customer interactions accurately to enhance service delivery.
• Collaborate with team members to continuously improve the customer experience.
• Stay informed about product knowledge to provide accurate assistance to customers.

Requirements

• Fluency in Croatian (spoken and written) is essential.
• Strong customer service and communication skills are required.
• Experience in a customer support role or similar environment is highly desirable.
• Ability to manage challenging situations with patience and empathy.
• Self-motivated, with the ability to work both independently and collaboratively.
• Familiarity with customer service software or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )