Croatian Speaking Airline Customer Service Agent

Patrique Mercier Recruitment is excited to offer a position for a Croatian Speaking Airline Customer Service Agent. In this key role, you will provide exceptional assistance and support to our Croatian-speaking customers in the airline industry. Your duties will include managing inquiries, helping with bookings, and ensuring a positive travel experience for all customers. If you are enthusiastic about customer service and have a love for travel, we invite you to join our team!

Responsibilities

• Handle customer inquiries via phone, email, and live chat in Croatian.
• Assist customers with flight reservations, changes, and cancellations.
• Effectively resolve customer complaints and provide solutions.
• Deliver accurate information about flight schedules, policies, and airline services.
• Maintain thorough records of all customer interactions in our database.
• Collaborate with internal teams to ensure a high-quality customer experience.

Requirements

• Fluency in Croatian (both spoken and written) is essential.
• Strong customer service skills and excellent communication abilities.
• Previous experience in the airline or travel industry is beneficial.
• Ability to handle stressful situations while maintaining professionalism.
• Outstanding organizational and time-management skills.
• A passion for travel and basic knowledge of airline operations is an advantage.
• Familiarity with customer service software and airline reservation systems is a plus.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )