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Job Posting Title:

CRM Administrator

   

Position Type:

Professional / Unclassified

   

Department:

LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518))

   

Work Location:

LSU - Alexandria

   

Pay Grade:

Professional

   

Job Description:

Department:  Enrollment Management

Position Title:  CRM Administrator

Supervisor: Associate Vice Chancellor for Enrollment Management

Responsibilities:

• Oversee the daily, technical and strategic processes of the Enrollment Management Department, ensuring efficient processing, system management (CRM, SIS and other related software), and compliance with state and university policies.
• Lead staff, manage data integrity, and optimize workflows to support enrollment goals.
• Oversee the end-to-end application process, including data import, document tracking, and decision processing.
• Serve as the primary user or “captain” for Element451, Powercampus (admisisons), Docubase, and other systems – managing system configurations, updates, and data integration.
• Continuously research capabilities of current software for all areas of campus, including but not limited to, the use of AI Agents.
• Train and mentor all Enrollment Management staff while supporting and fostering a performance-driven team.
• Prepare regular reports on application trends and applicant pool demographics for senior leadership, enabling data-drive decision making.
• Work directly with Institutional Research on data corrections for state and federal reporting.
• Ensure all admission processes comply with university, state, and federal regulations and maintain high data accuracy.
• Review and update workflows to improve turnaround times, applicant experience, and office efficiency.
• Investigate possible fraudulent applications and transcripts, working closely with IET to determine legitimacy.

Qualifications:

• Bachelor’s degree
• 3-5 years of experience in higher education administration, admissions operations, data management or process improvement
• Advanced proficiency with CRM and Student Information Systems
• Excellent communication, project management, training, and analytical skills
• Hold a Louisiana driver’s license with clean driving record

   

Additional Job Description:

Competencies:

None

Special Instructions:

Background check is required for hire.

Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or [email protected].

Please attach all transcripts to your application for proof of education.

Application Instructions:
Please attach one single PDF of your Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire

   

Skills Needed:

   

Preferred Skills:

   

Posting Date:

July 24, 2026

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

   

Essential Position (Y/N):

   

LSUA is an Equal Opportunity Employer.

   

HCM Contact Information: