Credit Control Officer (One Year Contract)

Join Rentokil Initial as a Contract Accounting Assistant!

Job Title: Credit Control Officer

Location: Aranguez, Trinidad & Tobago

Reports To: Finance Manager

Job Type: 1-year contract (with potential to renew, based on company’s requirements)

Job Summary

The Accounts Receivable Officer is responsible for managing incoming payments, ensuring timely

collection of receivables, and maintaining accurate customer account records. The role plays a key

part in supporting the company’s cash flow while ensuring compliance with local statutory and

financial regulations in Trinidad & Tobago.

Key Responsibilities

Invoicing & Billing

• Issue accurate customer invoices in a timely manner
• Ensure all invoices are supported by relevant documentation (contracts, purchase orders, service delivery reports, etc.)
• Maintain proper documentation for audit and statutory purposes

Collections & Credit Control

• Monitor accounts to identify outstanding balances in keeping with credit terms for all overdue accounts. All high-risk accounts should be escalated for review by Management
• Follow up on overdue accounts via phone, email, and formal statements
• Conduct targeted, in-person field visits to customer locations for overdue account reconciliation and collections when required
• Negotiate payment plans where necessary while maintaining customer relationships

Cash Receipting & Allocation

• Receipt all incoming payments (cash, cheques, bank transfers) and ensure payments are correctly applied to the invoices paid
• Securely collect and transport physical payments (cash and cheques) from customer sites while adhering to company safety and handling protocols
• Reconcile payments against invoices and resolve discrepancies
• Investigate unidentified or short payments

Reconciliations

• Perform regular customer account reconciliations
• Reconcile accounts receivable ledger to the general ledger
• Investigate and resolve discrepancies in a timely manner
• Prepare accounts receivable aging reports and collection reports to assist with reconciliations

Credit Management

• Assist in assessing new credit requests
• Monitor customer payment patterns and flag potential risks

Compliance & Audit

• Ensure adherence to internal controls and financial procedures
• Support internal and external audit processes

Collaboration

• Work closely with sales, operations and technical teams to resolve billing disputes
• Support continuous improvement of receivables processes

Requirements

What we are looking for:

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field
• Pursuing or completed a professional qualification such as ACCA or CIMA is an asset
• Minimum of 2–4 years’ experience in accounts receivable, credit control, or a similar role
• Experience with accounting software (e.g., Microsoft Dynamics – Business Central, iCabs,Credit Next/ OnGuard, or similar systems)

Skills & Competencies

• Strong understanding of accounts receivable processes and credit control
• Excellent communication and negotiation skills
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Proficiency in Microsoft Excel and accounting systems

Key Attributes

• High level of integrity and confidentiality
• Strong problem-solving and analytical skills
• Ability to work independently and meet deadlines
• Customer-focused with a professional approach