Credit and Collection Specialist - DSO & Enterprise

***This position is Remote***

Job Summary
his position is responsible for collection and maintenance of accurate credit information on accounts. Account reconciliation and troubleshooting of any accounts as they arise. Contacts customers to confirm outstanding payments and minimizes outstanding debts. Interfaces with peers in the finance organization, equivalent counterparts in other departments, customers and 3rd party consultants, or vendors.

What you will do

• Manage collections/payment call queue: including taking payments, external collection calls
• Monitor customer accounts/ investigate data behind debits and credits
  • Discovery of data in GP (accounting system)
• Contact customers to request and collect payment of past due invoices; including shift of accounts to external collection agencies
  • Take actions to encourage timely debt payments
  • Ensure payment is made upon agreed terms
  • Ensure account is in good standing prior to new product purchase
• Resolve billing and customer credit issues
  • Requesting movement of invoices, credits, or payments as necessary
  • Manage ACH and CC Chargebacks
• Negotiate payments with customers
  • Maintain up to date customer account interaction information, including credit data, status of pending payments, and account restrictions
• Account Reconciliation
  • Ensure accuracy of CRM software to accounting system communication
  • Enter new credit cases/ finance escalation (amendment) cases as necessary
• Collect payment on account
  • Collection and application of CC, EFT, and check payments
  • Accurately apply payment to account
• Miscellaneous fixing any unforeseen cash application errors per system error

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically 1 or more years of related experience.
• High School education, vocational training and/or on-the-job training. Associate’s or beyond degree preferred.
• Practiced customer service skills & ability to work with a multitude of business aptitudes.
• Experience with MS Office applications.
• Good negotiating skills
• Basic understanding of accounting practices.
• Excellent verbal and written communication skills.
• Good listening, communication, and interpersonal skills.
• Capacity to work effectively under pressure and manage conflict
• Excellent organizational skills, with an ability to prioritize important projects, maintain accuracy and execute quickly.
• High-level of detail orientation
• Excellent decision-making, analysis and problem-solving skills.

Nice to have:


The posted range for this position is $17-21 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.