Credit and Collection Clerk

Summary

The Credit Collector is responsible for contacting customers over the phone to collect delinquent. The Credit Collector will perform all collection activities to minimize delinquency and mitigate potential losses while representing Athens in a professional and positive manner.

Job Description

• Collect delinquent balances from customers, which are over 30, 60, or 90+ days past due, by direct contact with the customers (telephone and e-mail) 
• Prepare follow-up letters for customer accounts, notifications of change of address for internal purposes, collection agencies, and other documents.
• Responds to telephone inquiries and assists in solving questions related to the status of customer accounts, documents status of collection efforts.
• Ability to interact and communicate with people over the telephone, often in stressful situations
• Resolves problems by clarifying issues, researching and exploring alternative solutions implementing solutions, educating customers with billing and payment options.
• Follow up on messages and arrangements with customers
• Enter notes in system with customer account activity daily.
• Receive payments and post amount paid to customer account (credit card, check by phone)
• May be required to assist the accounts receivable department by delivering or picking up mail
• Perform other related duties as assigned.

Required Qualifications:

• Minimum two (2) years of collections, accounts receivable, customer service, or related experience.
• Strong verbal and written communication skills.
• Basic computer skills, MS Office, Word, Excel, and Outlook
• Must be reliable, dependable and punctual

Preferred Qualifications:

• Associate’s degree
• Waste Industry Experience
• Bilingual (English & Spanish)

Physical/Environmental Demands:

• Physical:
  • Sitting, seeing, hearing, & smelling continuously
  • Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously
  • Eye/hand coordination, fingering (typing), handling, & wrist motion continuously
  • Bending, reaching, stretching, standing, & walking occasionally
• Environmental:
  • Exposure to dust, smoke, fumes, odors, & noise occasionally
  • Exposure to grease, oil, chemicals, & wet conditions occasionally
  • Works inside only. Position considered office only

Salary: $22.50 - $27.00 per hour

Benefits: