Creator Experience Lead - TikTok LIVE Ecosystem

Description

About the Team
The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.

Responsibilities:
- Lead and develop a team to balance enforcement effectiveness with creator experience, minimizing unnecessary disruption to LIVE creators
- Drive high-impact initiatives to improve creator experience within enforcement and moderation systems
- Define and scale creator education initiatives to improve understanding of policies and enforcement mechanisms, reducing avoidable violations
- Own core creator experience metrics, and drive continuous improvement through data-driven strategies
- Translate data insights into clear strategies and actionable team priorities
- Partner with cross-functional stakeholders (Product, Ops, Policy, Data Science, etc.) to drive alignment and ensure successful delivery of initiatives
- Navigate competing priorities and constraints across stakeholders to make informed decisions and drive outcomes
- Drive clear and effective communication across teams and leadership to ensure alignment and transparency

Requirements

Minimum Qualifications
- BA/BS degree
- 5+ years of relevant experience, including 5+ years in content safety, quality, moderation, monetization, or related domains
- 3+ years of experience leading and developing high-performing teams
- Experience working on UGC and/or PGC products, with a strong understanding of content ecosystems
- Strong stakeholder management skills, with the ability to drive alignment across complex cross-functional environments
- Strong analytical and problem-solving skills, with the ability to translate data into actionable strategy and drive data-informed execution
- Excellent communication skills with the ability to influence stakeholders across different levels

Preferred Qualifications:
- Ability to operate effectively in ambiguous and fast-paced environments, with strong judgment and prioritization skills
- Proficiency in SQL, Tableau, and/or other data analysis/visualization tools