CR Rep II

Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that include motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, jet boats, outdoor power equipment, parts & accessories, apparel, and more. We are a company of enthusiasts and have passion for our products.

Yamaha has an excellent opportunity for a successful Marine Customer Relations Representative to join our Marine Service Group in Kennesaw, GA.

Specific duties include, but are not limited to:

·       Attracts potential customers by answering product and service questions. Suggests information about other products and services.

·       Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem. Selects and explains the best solution to solve customer problem.

·       Expedites correction or adjustment and follows up to ensure resolution.

·       Interfaces with other Yamaha personnel in service, parts, sales or other divisions as needed to obtain the information necessary to make objective equitable decisions.

·       Evaluates customer or dealer requests for assistance on Yamaha products. Determines the type and amount of assistance to be provided by YMUS

·       Maintains customer records by updating account information.

·       Recommends potential products or services to management by collecting customer information and analyzing customer needs.

·       Performs various administrative tasks or special assignments within the department as needed.

 

Experience, Knowledge, Skills Requirements:

·       High School Diploma / GED or equivalent combination of education and experience is required.

·       Typically preferred 2 to 5 of related call center experience.

·       Proficient in MS Office (i.e., Windows OS, Word, Excel and PowerPoint & Outlook).

 

Knowledge, Skills and Abilities:

·       Must have strong written and verbal communications abilities. Able to type 40 wpm.

·       Experience in the Marine or Powersports industry is strongly preferred.

·       Experience working in a Marine or Powersports dealership within parts and/or service or in another capacity is desired.