Court Case Manager 1 (41-3024) Anchorage Customer Service

Alaska

Anchorage, AK, AK, US Until 8/22/2026 1+ years exp First posted May 25, 2026 Last posted May 25, 2026

Job description

<div style="text-align: center"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2704/jobpostings/image/20260522115030_CCM 1 Anch Cust Svc.png" style="width: 564px" class="fr-fic fr-dii" alt="* Employees transferring from another State of Alaska agency may receive consideration for an advance step placement."></div> * Employees transferring from another State of Alaska agency may receive consideration for an advance step placement.    ** Please note that employees working in this job classification will promote to salary range 11 after successful completion of three years of service with the court. Job Duties This position is responsible for processing and managing a wide range of court filings for civil, small claims, and criminal cases. Duties include opening new case filings, accepting payments, reviewing documents for completeness, assigning judges, issuing summonses for civil cases, and scheduling court dates for dissolution and forcible entry and detainer (FED) matters. The incumbent also routes documents appropriately for imaging and case processing within OnBase and issues deficiency notices for filings missing required forms.The position provides extensive customer service and administrative support to the public, private attorneys, state agencies, and court personnel. Responsibilities include responding to inquiries regarding court procedures, file requests, copy requests, forms, and research materials, while directing customers to additional resources when appropriate. The employee answers telephones, responds to inquiries received through filing and customer service mail, and supports front counter operations during peak periods to ensure timely and efficient customer assistance.Additional duties include recalling outstanding civil and criminal bench warrants, processing criminal requests, court orders, arraignment rescheduling requests, and bail paperwork, and assigning arraignment dates as necessary. The incumbent also receipts payments into the appropriate account codes for fines, bail, restitution, sanctions, forfeitures, civil orders, certified mailings, copies, executions, and marriage ceremonies. Daily financial responsibilities include balancing a cash drawer and generating cash summary reports.The position also assists with electronic case management by importing cases into OnBase, opening and routing new electronic filings from designated queues, retrieving files from various locations, and assisting with the opening of unclaimed body cases. Additional responsibilities may include processing requests for tape or media duplication of court proceedings, relieving front counter staff during breaks, training co-workers as directed, assisting other divisions as needed, and performing other duties assigned by supervisory staff to support efficient court operations. What hours will you work? Full-time court employees are currently scheduled to work 37.5 hours per week. The work hours for this position are Monday – Friday, 8:00 a.m. to 4:30 p.m. with a one-hour lunch break. The Work Environment The Customer Service Division is located on the first floor of the Nesbett Courthouse. Each employee will receive a private parking pass for the courthouse parking garage. As a Court Case Manager 1, you will become a part of the Anchorage Trial Court helping to fulfill the mission of the Alaska Court System. <div style="text-align: center"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2704/jobpostings/image/20260522115206_Benefits colorful hands.png" style="width: 300px" class="fr-fic fr-dii"></div>Exceptional Benefits for Full-Time EmployeesWe offer a competitive benefits package that includes 12 paid holidays, medical, dental, and optional vision coverage, and employer-paid life insurance. Employees are enrolled in the Public Employees Retirement System (PERS) and the Alaska Supplemental Annuity Plan (SBS) in lieu of contributions to Social Security, with access to the Alaska Deferred Compensation Plan. Personal leave is accrued for vacation, illness, or personal needs.Enjoy peace of mind and long-term security while serving your community. See <a href="http://doa.alaska.gov/drb/index.html" style="color: rgba(0, 0, 0, 1)">http://doa.alaska.gov/drb/index.html</a> for additional information.  <div style="color: inherit; font-style: normal; text-indent: 0; text-align: center">For more information on the Alaska Court System, please visit:  <a href="http://courts.alaska.gov/" style="color: rgba(0, 0, 0, 1)">http://www.courts.alaska.gov</a></div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"> </div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"> </div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center">For information about what state courts do, please watch the following short video:  <a href="http://vimeo.com/299681452" style="color: rgba(0, 0, 0, 1)">VIDEO: The who, what, when, where and how of state courts</a></div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"> </div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"> </div><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center">The Alaska Court System is an EEO employer and proudly promotes diversity.</div> Graduation from high school or completion of a General Education Development (GED) certificate AND one year of office clerical experience. Substitution: Additional office clerical work experience will substitute for the high school diploma or GED certificate on a month-for-month basis. Completion of 36 semester credit hours or 48 quarter credit hours of coursework from an accredited college will substitute for the year of required office clerical experience. Completion of an appropriate vocational training course of study such as legal secretary, paralegal, or office skills will substitute for the required office clerical experience on a month-for-month basis.This applies to your application submission.Documents to be Attached to the Application (REQUIRED):<ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li style="color: rgba(0, 0, 0, 1)">Post-secondary transcripts, if using education to meet minimum qualifications.</li><li style="color: rgba(0, 0, 0, 1)">A list of at least three (3) professional references, who have had supervisory authority over you along with their daytime contact phone numbers and email addresses.</li><li style="color: rgba(0, 0, 0, 1)">Copies of your most recent (2) performance evaluations, if available.</li></ul>LEGAL EMPLOYMENT The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment.The Alaska Court System does not sponsor visas.WORK EXPERIENCE If using work experience not already documented in your application, provide the employer’s name, your job title, dates of employment and whether full or part-time. Applications will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.     EDUCATION If post-secondary education is required to meet the Minimum Qualifications, you must fill in the Education and Training section of the application. If you have not obtained a degree, please indicate the number of credit hours earned in the Degree Obtained field. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications for the position and are required with each application.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.SELECTION PROCEDURE Applicants will be required to meet the Minimum Qualifications as outlined above. Unfortunately, we cannot always interview all applicants. If your application is considered "not qualified," you will be sent a notice within two weeks after the closing date for this recruitment. If you believe your application was improperly disqualified, you may appeal this decision to the Human Resources Director at 820 West 4th Avenue, Anchorage, AK 99501-2005 within five workdays from the date the notice is mailed to you. Qualified applications will be forwarded to the hiring supervisor.MULTIPLE VACANCIES NOTICE This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to sixty (60) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.    NEPOTISM REVIEW To avoid a conflict of interest and the appearance of impropriety, applicants who have a spouse, close relative, and/or regular member of their household employed by the Alaska Court System may not be considered for employment without the approval of the Administrative Director. BACKGROUND CHECK A background check will be conducted prior to an employment offer being made. Applicants who have prior convictions that have been set aside under the terms of a suspended imposition of sentence (SIS) may answer "no" to these questions. If you are not sure if your situation requires disclosure, please contact the Human Resources Department at (907) 264-8242. The Court System reserves the right to confirm all background information.Contact Title: Recruitment    E-Mail:  <a>[email protected]</a>Mailing Address: 820 West 4th Avenue, Anchorage, AK 99501 Phone Number: (907) 264-8242

About this role

Summary

Manage court filings, assist public, process payments, schedule court dates, support court operations.

Job title

Court Case Manager 1 (41-3024) Anchorage Customer Service

Experience level

1 year or high school diploma with office clerical experience

Minimum experience

1+ years exp

Industry

government

Location requirements

Anchorage, AK, onsite work; no remote allowed.

Salary

Not specified

Management role

Skills & keywords

Required skills

office clericalcustomer servicecase managementpayment processing

Preferred skills

None specified

Specializations

court managementcustomer servicecase processingadministration

Locations

Structured locations inferred from the posting.

Anchorage, AK, USA

On-site City