Counter Service Officer

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

Job Responsibilities:

• Maintain effective counter service operation to ensure quality services are provided to our customers.
• Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards.
• Provide quality service to our customers; pro-actively giving feedback, ideas and recommendations for improvement on service quality and work processes.
• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Take accountability for providing excellent service and resolving customer problems promptly and professionally.

Requirements:

Key Responsibilities

• Perform accurate and efficient counter service operation

• Provide quality services to customers

• Cross-sell banking products and make referrals to sales staff

• Provide other administrative duties as assigned by supervisors

Requirements

• Secondary education or above

• Minimum1 year of counter service experience in retail banking

• Good knowledge in banking products and services

• Self-motivated with good sales and service orientation

• Good interpersonal and communication skills

• Good command of written and spoken English and Chinese (including Putonghua)

• Preferably possess qualifications for relevant insurance / investment licenses registration