Counter Sales Tech Lead

Technical Sales & Customer Service

•       Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems

•       Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications

•       Take orders over the counter, answer product questions, and manage customer payments

•       Provide prompt, helpful, and professional service to every customer

Troubleshooting

•       Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners

•       Interpret fault codes, error messages, and system symptoms across a variety of manufacturers

•       Guide customers clearly and patiently through troubleshooting steps, including non-professionals

•       Apply safety knowledge and know when to refer work to a licensed professional

Leadership & Team Development

•       Mentor and support junior counter sales associates in developing product knowledge and customer service skills

•       Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team

•       Collaborate with the General Manager on inventory needs and customer product feedback

•       Assist with receiving and organizing inventory as needed

Requirements

Qualifications

•       5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)

•       Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)

•       Comprehensive knowledge of hot water and steam boiler systems, components, and controls

•       Working knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems

•       Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systems

•       Strong communication skills; ability to explain technical concepts clearly to any audience

•       Reliable, dependable, and team-oriented with a strong work ethic

•       Comfortable using point-of-sale and inventory management software

•       Must be able to keep up with a fast-paced workload

Preferred

•       Prior counter sales or wholesale distribution experience

•       Leadership or mentoring experience

•       Trade license or certification (plumbing, HVAC, or related)

•       Familiarity with hydronic heating systems including radiant floor and baseboard applications

Work Environment & Physical Requirements

•       On-site position at our East Orange, NJ store location

•       Fast-paced retail and wholesale environment with a community feel

•       Frequent standing, walking, and customer interaction throughout the shift

•       Ability to lift and carry up to 50 pounds occasionally

•       Overtime required; schedule may vary based on business needs

Benefits

•       Competitive salary of $28–$38/hour based on experience

•       Robust health benefits

•       Vision insurance

•       Dental insurance

•       Paid vacation and sick time

•       401k program

•       Growth and leadership opportunities

•       Training available

•       Company SWAG!

•       Annual holiday party

•       Free snacks available for employees!