Corporate Sales for Call Center Solutions and Cloud PBX - Communication Platform Sales Section , Network Sales Department , Corporate Business Supervisory Department , Group Sales Division(GSD)

Job Description:

Business Overview
The Rakuten Group provides over 70 diverse services, including E-commerce, Fintech, Mobile, and Digital Content, under the mission of "Empowering people and society through innovation." The "Rakuten Ecosystem," which is deeply integrated into every aspect of daily life across Japan, supports the lives of many customers every day and contributes to improving social convenience.

With this overwhelming business foundation, our department aims for further service expansion and business growth. We are looking for colleagues who will join us in this challenging phase and create new value. Would you like to open up the future with us on one of Japan’s largest business stages?

Department Overview

Department
You will be assigned to the Network Sales Department.
Currently, our department is composed of members from various industries. We provide flexible consulting proposals tailored to our customers' needs, without being bound by conventional frameworks. Our mission is to solve customers' challenges from a long-term perspective and support their revenue growth by combining various services from both within and outside the Rakuten Group.

About the Service: Rakuten Connect SmaCom

Our department's primary focus, "Rakuten Connect SmaCom," is a cloud-based phone service that allows users to make and receive company calls from not only the office but also from home or remote work environments, provided there is an internet connection. Our strengths include a 24/7/365 support system, the ease of zero initial costs, and a high-quality call environment unique to a mobile carrier. We meet a wide range of customer needs, from specialized contact center functions to the cloud-based migration of standard business phones.

Position:

Why We Hire
To support business expansion and promote organizational diversity, we are widely recruiting individuals with diverse backgrounds.

Position Details

- Upselling and follow-up sales to existing customers:
For existing customers, we aim to improve CS by introducing new function updates and optimal solutions tailored to customer needs, while creating opportunities for cross-selling.

- Approach sales to new customers:
In addition to web inquiries, we conduct nurturing activities for leads from exhibitions, referrals from group companies, and potential customers acquired through past event participation.

Experience Gained in This Role

- Solid proposal skills: You can hone practical sales skills, from new business development for corporate clients to upselling to existing customers, by leveraging the Rakuten Group's know-how.

- Acquisition of specialized knowledge: You can acquire knowledge useful at the forefront of the IT and telecommunications industries, such as communication platforms like SmaCom and DX-related products, in a short period.

Clients/Targets
The market is vast, and all corporate enterprises that use mobile or fixed-line phones for business are our targets for both existing and new acquisitions. Our existing customers range from large enterprises to SMBs.

Work Environment

- Organizational Structure: The department is a small-scale organization with a two-group structure, valuing agility.

- Corporate Culture: While prioritizing on-site feedback and customer support, we move with speed to improve operational efficiency. It is a flat environment where opinions and ideas can be voiced freely, and the team respects each member's experience.

- Generations: A wide range of members from their 20s to 40s are active in the team.

Mandatory Qualifications:

- At least 3 years of experience in solution-based B2B sales.

Desired Qualifications:

- Experience in proposing intangible IT-related products or services, or experience in agency/partner sales.

Other Information:

Additional information on Location

Futako Tamagawa Rise Office

Zip Code:158-0094

Location: Futako Tamagawa Rise13F, 2-21-1

Tamagawa, Setagaya-ku, Tokyo

Additional information on Transfer
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Additional information on English Qualification
If you have previously achieved a TOEIC score of 800 or higher but are unable to submit a certificate, you will be required to take the TOEIC IP test hosted by our company during the selection process.

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Languages:

English (Overall - 3 - Advanced)、 Japanese (Overall - 4 - Fluent)