Coordinator Rider On Ground Ops

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for the allocated zones.
• Lead the team to complete Ad-hoc tasks and projects.
• Lead a Team of Rider Coordinators and/or Rider Captains.
• Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.
• Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.
• Manage rider rooster with proper allocation of shifts/breaks/off-days etc.
• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
• Inventory management and usage compliance of Rider equipment.
• Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.
• Groom rider quality (behavior, appearance, professionalism, presentational etc).
• Setting up a performance improvement plan to improve performance of low performing riders.
• Monitor riders performance on individual level and responsible for coaching/warning riders.
• Audits fleet appearance & rider behavior via on ground visits.

• Bachelor's Degree
• 2+ years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal.
• Influencer and negotiation with good public speaking and presentation skills
• People management skills: Experience in managing a bigger group of people