Cookie Crew
Insomnia Cookies
Apply to this job Grand Rapids MI on site Until 9/6/2026 First posted July 8, 2026 Last posted July 8, 2026
Job description
As a member of the Cookie Crew at our Grand Rapids store located at 44 Ionia Avenue SW Grand Rapids , MI 49503, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!
SOME OF OUR SWEET PERKS:
- Flexible part-time work schedules
- Free cookies & Employee Discount
- Paid Time Off
- Excellent training
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?
- Promptly greet guests entering the store and take their orders according to procedure
- Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
- Give each customer a warm experience with a smile in person & over the phone
- Bake our delicious cookies to perfection & a scoop of ice cream
- Ensure fast, warm, and correct delivery orders are packaged and sent out
- Handle cash and payments accurately and have no shortages or overages
- Cleaning, sanitizing, and maintaining the bakery
DESIRED SKILLS/EXPERIENCE:
- Prior experience in a customer service focused role - preferred
- Personable, genuine, outgoing demeanor
- Ambitious nature
- Great communication and organizational skills
- Must be 18 years or older to be employed
- Must be able to work nights, weekends and holidays
- Legally eligible to work in the United States
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
About this role
Summary
Greet customers, take orders, bake cookies, handle payments, and maintain cleanliness.
Job title
Cookie Crew
Experience level
none
Industry
food and beverage
Location requirements
Grand Rapids MI, no remote work allowed
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer servicecommunicationorganization
Preferred skills
experience in customer serviceoutgoing demeanorambitious
Specializations
customer servicebakingretailfood handling
Locations
Structured locations inferred from the posting.
Grand Rapids, MI, USA
On-site City