Controller, Customer Account Management

At UPM Raflatac Mexico we are looking for a Controller, Customer Account Management to join our team in Sentura, State of Mexico who will be responsible for managing overdue accounts and supporting the recovery of delinquent payments in line with internal procedures, accounting principles and UPM Policies.  

Greetings from your future manager 

 
I am excited to welcome a new Controller, Customer Account Management to our dynamic accounting team at Raflatac Americas. In the role of Controller, Customer Account Management, you’ll play a vital part in maintaining the financial health of our organization by managing customer accounts and ensuring timely collections. This position is more than just numbers—it’s about building relationships, solving problems, and collaborating across departments to support our customers and internal teams. We’re looking for someone who brings positivity, professionalism, and a team-first mindset to every interaction. If you’re someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in keeping things running smoothly, you’ll fit right in with our supportive and forward-thinking team. - Tiffany Burrell, Manager, Customer Operations in Finance, Raflatac Americas 
 

What you will do 

• Monitor and manage overdue accounts for standard- and elevated-risk customers (incl. overdue balances, payment plans, account/order block and release, disputes) 

• Contact customers via phone, email, and letters to follow up on outstanding payments 

• Maintain accurate records of collection activities and outcomes 

• Addressing external and internal customer inquiries and requests in a timely manner (incl. account statements, balance confirmation and reconciliations etc.) 

• Actively collaborate with the Sales and Customer Service teams to effectively exchange customer financial status information 

• Escalate unresolved accounts to management or external recovery agencies 

• Negotiate and establish payment plans in line with company policies and Group Credit Risk Management guidelines 

• Regularly analyze AR and collection metrics and reports to identify trends, and take proactive actions to address issues, improve cash flow, and reduce overdue accounts 

• Manage customer accounts: discrepancies and pending payments, unapplied cash, discounts, credit postings, write offs, payout requests and customer bank details, pro-forma invoices etc.    

• Provide recommendations to management on write-offs 

• Any other tasks assigned by Manager

Who you are 

• High proficiency in English (spoken and written) 

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field or minimum 3 years of experience in accounts receivable, credit control, or collections 

• Strong interpersonal and communication skills (especially via phone and email) 

• Excellent organizational and time management abilities 

• Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle, or similar) 

• Detail-oriented with a high level of accuracy in record-keeping 

• Ability to work independently and collaboratively in a team environment 

• Customer-focused mindset with a proactive approach to problem-solving  

Special Considerations: High English Level Necessary, position will focus mainly on US and Canadian accounts. 

This is what we offer to you 

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils’. Our work is impactful and transformative.  

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities: We offer you great opportunities to learn and grow throughout your career.  We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our Rewarding and our Ways of working 

Additional information 

Location: Sentura, Tlalnepantla 

Workplace type: Hybrid 

Regime: Full-time, probationary contract (3 months), direct hire 

If you are interested in this job offer, please submit your application via Apply button by July 8, 2025. 

Please note that we are going through the applications already during the application period, and you may be contacted already before the application deadline.  

If you need a support with submitting your application please contact our HR SC Recruitment Team:  careers@upm.com or via phone: (+52) 554 170 3829.