Contract Manager

Job Title

Contract Manager

Job Description Summary

Lead a major facilities management portfolio, drive client success and deliver operational excellence for a high-profile national account.

Job Description

Auckland, New Zealand | Full-Time

• Own a strategic client portfolio and drive growth

• Lead a high-performing team

• Join a global leader with excellent career pathways

About the Role

We have an exciting opportunity for an experienced Contract Manager to lead the delivery of facilities management services across a significant client portfolio.

This is a senior leadership role responsible for ensuring exceptional service delivery, fostering strong client relationships and driving commercial performance. You'll take ownership of contract outcomes, operational excellence and team leadership while identifying opportunities to enhance client value and grow the business.

If you're a commercially focused facilities management professional with strong technical expertise and a passion for leading people, this is an opportunity to make a real impact within a global organisation.

Key Responsibilities

• Lead the successful delivery of all contractual obligations, KPIs and service outcomes

• Develop and implement service delivery strategies aligned to client requirements

• Manage the delivery of trade services through internal teams and subcontractor networks

• Drive continuous improvement and identify cost-saving opportunities

• Build and maintain strong client relationships through proactive communication and service excellence

• Oversee the delivery of monthly, quarterly and annual reporting requirements

• Manage contract variations, pricing negotiations and service enhancements

• Lead financial performance including revenue growth, budgeting, profitability and EBIT targets

• Monitor and manage aged debt and work-in-progress performance

• Champion safety, compliance and risk management across all operations

• Lead, coach and develop a high-performing facilities management team

• Ensure quality outcomes through effective contractor and supplier management

About You

• Minimum 7 years' experience within facilities management

• Proven experience managing large-scale facilities management contracts and service delivery teams

• Strong leadership skills with experience developing high-performing teams

• Technical background with trade, engineering or property qualifications (desirable)

• Strong commercial acumen with experience managing budgets, revenue and profitability

• Demonstrated ability to build trusted client relationships and deliver outstanding customer outcomes

• Experience managing subcontractors and complex stakeholder environments

• Knowledge of HSSE legislation and compliance requirements

• Strong report writing, analytical and problem-solving capabilities

• Experience with Excel, JDEdwards or similar financial systems is highly regarded

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

• Opportunity to lead a high-profile client portfolio

• Autonomy to drive strategy, performance and growth

• Exposure to senior client stakeholders and decision makers

• Career development opportunities within a global organisation

• Supportive and collaborative team culture

• High levels of variety with no two days the same.

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

 

 

 

INCO: “Cushman & Wakefield”