Content Designer (Multiple Positions)

Description

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.

About the Team
Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities
Create high level product content strategies, including writing, proofreading, and editing high-quality UI text to help users easily navigate our products.
Design content for products including new product flows, feature enhancements, category and feature naming, error messages and notifications, and occasional emails.
Lead content audits to identify opportunities and drive consistency across the product.
Contribute to our content standards and be a champion for best practices, including balancing business requirements and customer needs in building features.
Manage and prioritize projects with multiple stakeholders across different time zones.
Review and provide feedback on the visual style, interface, and interaction flow of applications and experiences to stakeholders.
Collaborate with cross-functional stakeholders across teams and time zones to define a cohesive narrative across the product.
Synthesize internal and external feedback to improve content clarity and quality.
Work closely with the Localization team and translators to ensure contents fit with the local markets.

Requirements

Qualifications
Must have a Master's degree or foreign equivalent degree in Marketing, Communication, Digital Media, Technical Writing, User Experience Design, Human-Computer Interaction or a related field, and 1 year of related work experience; OR a Bachelor’s degree or foreign equivalent degree in Marketing, Communication, Digital Media, Technical Writing, User Experience Design, Human-Computer Interaction or a related field, and 3 years of related work experience.

Of the required experience, must have 1 year of experience in each of the following:
Working with UX/UI designers and engineers to develop the UX/UI content, including modals, badges, banners, tool tips, error messages, site navigation, mobile applications content, desktop content, feature names, notifications, and emails;
Creating and maintaining content strategy guidelines and terminology glossaries;
Planning and facilitating user interviews, usability research, usability tests, A/B tests, and testing to validate content decisions;
Collaborating with cross-functional teams, including engineering and translation team, to develop and ensure that UX/UI contents are localized to assist users navigate the product in a specific market;
Using UX/UI design principles of consistency, context, hierarchy, accessibility, and usability to guide the visual style, interface, and interaction flow of UX/UI applications; and
Using Figma to create user flows, high-fidelity user interfaces, and interactive prototypes.

Employer: TT Commerce & Global Services LLC
Type: Full time, 40 hours/week
Location: San Jose, CA
Salary Range: $156915 - $168000 per year

To Apply, click the apply button below. Contact [email protected] if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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