Contact Centre Team Leader

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Ready to take the next step in your leadership career?

At O'Brien® Glass, we're looking for an inspiring people leader who thrives on developing talent, driving performance, and delivering exceptional customer experiences.

As our Contact Centre Team Leader, you'll lead a team of passionate Customer Solutions Consultants, helping them achieve outstanding sales and service results while creating an engaged, high-performing culture. This is an opportunity to make a genuine impact on customers, people, and business outcomes within one of Australia's most trusted and recognised brands.

Why Join O'Brien?

At O'Brien, our people are at the heart of everything we do. We invest in our leaders and provide opportunities to grow, develop, and make a real difference.

What's in it for you?

• Lead a high-performing customer solutions team with genuine influence
• Join an iconic Australian brand with a strong reputation and national presence
• Build and develop future leaders through coaching and mentorship
• Supportive, inclusive, and values-driven culture
• Ongoing learning, leadership development, and career progression opportunities
• Be recognised and rewarded for driving strong team and business outcomes
• Work alongside experienced leaders committed to innovation and continuous improvement

About the Role

As a Contact Centre Team Leader, you'll be responsible for leading, coaching, and developing a team that delivers exceptional customer service while consistently achieving sales and operational targets.

You'll play a key role in translating business strategy into day-to-day action, ensuring your team is engaged, motivated, and equipped to deliver outstanding results.

This is a highly visible leadership role where you'll partner with stakeholders across the business to improve customer experiences, optimise performance, and contribute to the future success of the Customer Solutions Centre.

What You'll Be Doing

• Lead, coach, and develop a high-performing Customer Solutions team.
• Drive sales, service, productivity, and quality outcomes.
• Build an engaged, customer-focused culture that delivers exceptional experiences.
• Use performance data and insights to improve team results.
• Manage workforce planning and operational performance.
• Identify and implement continuous improvement initiatives.
• Collaborate with stakeholders to enhance customer and business outcomes.
• Contribute to the strategic success of the Customer Solutions Centre.

What We're Looking For

We're seeking a motivated and people-focused leader who can inspire performance, drive results, and build a highly engaged team culture.

To succeed in this role, you'll bring:

• Proven leadership experience in a contact centre, customer service, or sales environment
• A track record of delivering strong performance and customer outcomes
• Passion for coaching and developing high-performing teams
• Strong communication, influencing, and stakeholder management skills
• Analytical, results-driven, and customer-focused
• Ability to lead change and drive continuous improvement
• Excellent organisational and time management skills

Why You'll Love This Role

This is more than just a Team Leader position.

It's an opportunity to influence business performance, shape team culture, develop future leaders, and create memorable customer experiences every day.

You'll have the autonomy to lead, the support to grow, and the chance to build a long-term career with an organisation that genuinely values its people.

Ready to Make an Impact?

Ready to lead a high-performing team, develop future talent, and drive exceptional customer experiences? Join O'Brien and make your next career move count. Apply now.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.