Contact Center Representative
Nawy Real Estate
Apply to this job New Cairo City, Cairo Governorate, Egypt on site Until 9/28/2026 1+ years exp First posted March 27, 2025 Last posted July 30, 2026
Job description
- Represent the company in a professional and a qualified manner.
- Handle inbound calls for the company
- Following up complicated customer calls when required.
- Keep records of all incoming calls and inquires on the company’s database.
- Identify customers’ needs and direct them to the concerned parties.
- Conducting different surveys on customers’ satisfaction.
- Manage customers’ complaints and directs them to the concerned parties.
- Social Media Moderating.
Requirements
- Bachelor degree in any field.
- 1-2 years of experience in a call center or customer support.
- Strong phone and verbal communication skills
- Very good written and spoken English
- Active listening and patience
- Familiarity with CRM systems and practices
- Customer oriented
About this role
Summary
Handle calls, manage customer inquiries, record data, and ensure customer satisfaction.
Job title
Contact Center Representative
Experience level
1-2 years
Minimum experience
1+ years exp
Industry
customer service
Location requirements
On-site in New Cairo City, Egypt; no remote work
Salary
Not specified
Management role
No
Skills & keywords
Required skills
communicationCRMactive listening
Preferred skills
None specified
Specializations
call centercustomer supportCRM
Locations
Structured locations inferred from the posting.
New Cairo City, Cairo Governorate, Egypt
On-site City