Contact Center Operator

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We are looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.

📅 Your daily adventures include:

• Making outgoing calls according to assigned tasks and scripts;
• Informing players about available bonuses, promotions, and special offers;
• Assisting players with failed payments and basic account-related issues;
• Handling first-line customer requests and providing timely support;
• Maintaining daily reports on call results and activities in the required format;
• Participating in daily team meetings and discussing call performance metrics;
• Ensuring a friendly, professional, and helpful communication style in every interaction;
• Escalating more complex cases to relevant teams when needed.
   

Requirements

🧭 What makes you a great match:

• Excellent spoken English (C1/C2) - you feel confident on calls;
• Strong communication skills and active listening;
• You’re comfortable talking to new people and keeping conversations engaging;
• Customer-oriented mindset and positive attitude;
• Previous experience in a call center or customer support is a plus, but not required;
• Extroverted personality - you get energy from communication;
• Ability to follow scripts while staying natural and flexible in conversation.

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.