Consumer Research Supervisor - Richmond, Virginia

Staff Management:

• Responsible for execution of departmental objectives and adherence to company policies and procedures
• Ensure that all Market Research staff are properly trained to support all studies at the Consumer Opinion Center
• Responsible for weekly scheduling of Consumer Research Coordinators to support research
• Hire, train, write performance reviews and discipline associates as necessary
• Address client complaints, staff complaints and study participant complaints through resolution according to policies and procedures

Research Operations:

• Maintain clean and orderly research areas within the Consumer Opinion Center
• Ability to build/manipulate ballots within the sensory evaluation software
• Able to work with form creation software to create surveys and research documentation
• Assess and take action as special situations occur in study conduct
• Monitor assigned research rooms to ensure activities are in compliance with research protocol

Reporting:

• Compile and report metrics to Site Director, including but not limited to:
• Census Reports
• Panel Attendance Reports
• Ensure compliance and quality
• Respond to Quality Assurance audits in a timely matter

Knowledge / Skills / Education / Licenses:

• Bachelor's degree in Business, Social Research
• Two years of progressive consumer research experience preferred
• Proven organizational skills
• Ability to manage multiple priorities
• Excellent oral and written communication skills
• Ability to work without close supervision
• Ability to work hours required for study conduct
• Experience in conducting qualitative and/or quantitative research preferred

Working Conditions / Equipment / Safety:

• Ability to work flexible schedule
• Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes
• Will work in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator.
• According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.

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