Consumer Loan Servicing Specialist
U.S. Bank National Association
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Job Description
Performs a variety of clerical duties in conjunction with consumer loan servicing. Maintains loan files and records and prepares various reports. Enter customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies. Posts loan or tax payments to accounts. Processes payoffs. Activates Automated Clearing House (ACH) per customer requests. Makes account corrections to personal customer information such as address. Boards loans to the system. Research customer requests such as copies of payments, and correcting entries.
Basic Qualifications
Bachelor’s degree, or equivalent work experience
Typically, Two to Four years of relevant experience in an Operational Activities
Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams
Preferred Skills/Experience
Experience in Quality Check, Defect Identification & Classification, Compliance, Loan Processing
Familiarity with banking and operational processes
Effective verbal and written communication skills
Proven customer service skills
Ability to identify and resolve exceptions and to interpret data
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Work Mode: 5 Days in Office
Shift Timing: 7:00 PM to 4:00 AM IST
Location: Chennai
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.
Summary
Perform clerical duties in consumer loan servicing, managing records, payments, and customer requests.
Job title
Consumer Loan Servicing Specialist
Experience level
2+ years
Minimum experience
2+ years exp
Industry
finance
Location requirements
Chennai, India; on-site with possibility of remote work
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Chennai, Tamil Nadu, India