Concierge - Tropics

About UJV

Who Are We?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. 
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity
• and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

LatAm-based candidates are welcome to apply.

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Mission:

Our team is growing, and we're looking for a detail-oriented and proactive Luxury Concierge to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless travel itineraries, from pre-booking through final quality checks.

You Will:

• Pre-Booking & Confirmation: Build itineraries to UJV standards and act as the main client contact post-booking. Provide essential travel details (guides, packing lists, visas) and manage client inquiries via email and phone to ensure prompt, accurate resolution.
• Concierge Services: Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. Ensure all bookings align with client preferences and update itineraries as needed.
• Quality Control: Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. Prepare and deliver final travel documents to clients or advisors.
• Service-First Approach: Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations.
• Project & Document Management: Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence.
• Perform additional tasks assigned by the manager and/or their designees.

You Have:

• 2+ years of luxury travel experience, whether through a luxury agency or a DMC (Destination Management Company)

• Native English fluency, both written and spoken, with excellent email etiquette.
• Experience using reservation management systems as well as Google Drive applications (Doc, Sheets, etc)
• Detail-oriented, with a passion for managing intricate bookings and travel logistics.
• Strong interpersonal and customer service skills, with a service-first mindset.

We offer an industry-leading compensation package and a supportive work environment that encourages professional growth and development. If you are a passionate and results-driven professional, we invite you to join our team as a Luxury Concierge and contribute to the growth and success of our company.