Concierge, Hope Lodge

The schedule for this position will be Tuesdays-Thursdays from 12:00 PM - 5:00 PM and Fridays from 12:00 PM - 4:00 PM.

The pay rate will be $19.54/hr.

ESSENTIAL FUNCTIONS:  

• Greet guests and manage check-in and check-out procedures (30%) 

• Provide information about lodge amenities and community resources (20%) 

• Coordinate transportation & EMPOWER Program services and schedules (15%) 

• Respond to guest requests, concerns, and emergencies (15%) 

• Maintain organized front desk area and accurate guest records (10%) 

• Monitor lobby security and implement safety protocols (10%) 

EXPERIENCE/QUALIFICATIONS:  

•  ​High School Diploma or Equivalent​  

• Additional education or training in hospitality management or customer service is a plus. 

• Previous experience in hospitality, guest services, or a related field is preferred. 

• Minimum 1 year of Customer Service Experience 

KNOWLEDGE, SKILLS, AND ABILITY:  

• Strong communication and interpersonal skills 

• Ability to work independently and multitask 

• Proficiency in Microsoft Office and multi-line phone systems 

• Excellent customer service and problem-solving skills 

• Ability to work flexible hours including evenings/weekends 

TRAVEL REQUIREMENTS:  

• Minimal travel required 

PHYSICAL REQUIREMENTS:  

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. 

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. 

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. 

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.