Concierge - Aman New York

Location Overview
Join our team  in Aman New York.  East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.   

Role

The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel.

This position has an hourly compensation rate of $38.95 per hour.

Responsibilities

• Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.

• Provide accurate directions and local recommendations.

• Respond to guest inquiries via desk, phone, text, or email.

• Ensure timely and professional handling of guest confirmations, packages, flowers, and mail.

• Maintain an accurate and high-quality database of guest profiles and preferences.

• Ensure all guest interactions are properly documented to support personalized service.

• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through

• Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values.

• Performs all Concierge assigned functions, preparing, and executing an ideal Aman New York Journey to guests.

• Liaison between departments.

Requirements

• At least two years working as a hotel concierge at a related luxury hotel experience.

• Be a member of the New York City Association of Hotel Concierges.

• Be a member of Les Clefs dÓr USA (preferred).

• Must be able to read and write in English to facilitate the communication process.  

• Knowledge of local attractions, restaurants, and transportation options.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Strong problem-solving abilities and a proactive approach to guest service.

• Must be able to stand for extended periods during daily operations.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program

• Safe Harbor 401K Plan

• Complimentary Stays at other Aman properties

• Discounts at Aman New York restaurants and Aman Retail online store

• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.