Commutec - Key Account manager- AM

Commutec- an IIT alumnus startup nurtured at CIBA under DIIP (DST) since 2016, pioneer’s tech-

enabled Corporate Transportation Solutions. Specializing in daily office commutes, car mobility

services, and global travel, we excel in End-to-End Fleet Management and a SAAS based Employee

Transportation Management platform. Recognized among SHELL's Top 10 mobility companies in 2020

and named one of NASSCOM's Top 50 Mobility companies in 2019, Commutec operates from offices

in India, Dubai, Singapore and the UK.

Position: Key Account Manager

Location: Navi Mumbai

Department: KAM/CRM

Reporting To: Head – Operations / Business Head

Role Overview

The Key Account Manager (KAM) is responsible for managing and growing relationships with major

corporate clients, ensuring smooth service delivery, and driving customer satisfaction. The KAM will

act as a single point of contact for all client requirements, service issues, billing coordination, and

operational support.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary contact for assigned corporate accounts.

• Build strong relationships with client stakeholders (Admin, Transport, HR teams).

• Conduct regular client meetings, reviews, and feedback sessions.

• Understand client requirements and ensure timely fulfilment.

2. Service Delivery & Operations Coordination

• Monitor daily cab operations, vendor/driver performance, and service SLAs.

• Ensure 100% availability of cars as per client requirements.

• Coordinate with operations, fleet, and vendor/driver teams to resolve issues.

• Manage escalation calls and provide immediate solutions.

3. Performance & SLA Management

• Track service quality metrics: punctuality, cleanliness, reliability, and zero-refusal.

• Maintain MIS reports on daily, weekly, and monthly performance.

• Share SLA reports with clients and implement improvement actions.

4. Revenue & Business Growth

• Identify opportunities to increase revenue through additional services, routes, or new

locations.

• Retain clients and increase wallet share/ upselling

• Ensure timely billing, payment follow-ups, and collection coordination.

5. Vendor & Driver Coordination

• Work closely with vendor partners and driver supervisors to maintain service standards.

• Ensure driver grooming, training, and compliance with company policies.

6. Issue Resolution & Support

• Handle client grievances professionally and ensure timely closure.

• Coordinate for replacement vehicles, backup cars, and emergency support.

• Prepare MOMs of client meetings and share updates with internal teams.

Key Skills Required

• Strong client relationship & communication skills

• Experience in transport mobility / car rental operations (preferred)

• Ability to manage on-ground operations and vendor interactions

• Problem-solving & decision-making skills

• Good knowledge of MIS, Excel, reporting & SLAs

• Negotiation and conflict management

• Ability to work under pressure and deliver on timelines

Education & Experience

• Bachelor’s degree (BBA/MBA preferred).

• 2–6 years of experience in Key Account Management, Operations, or Customer Service.

• Experience in car rental, logistics, mobility, or facility management is an added advantage.

Salary

• As per industry standards + incentives based on performance.