Commercial Lines Operations Associate

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion
Council, and more
• A company committed to community: volunteer opportunities, employee-led
community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of commercial insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.

Key Responsibilities

• Reviews and analyzes policy data and proactively identifies issues and performs department core functions.
• Builds relationships with our internal and external customers, agents and other key stakeholders and is committed to delivering exceptional service.
• Effectively communicates with internal customers and agents across multiple communication channels
• Collaborate effectively in a team environment across departments
• Perform work with a strong attention to detail and ability to interpret and process complex work.
• Able to recognize and escalate problems appropriately and timely.
• Ensure timely and accurate processing of policy transactions.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• Performs other related work as required or requested.

Requirements

• General working knowledge of MS Office

• Flexible and adaptable when faced with change

• Ability to multi task with strong organizational skills and attention to detail

• Quick learner, able to navigate multiple systems and products

• Works well individually as well as a team

• Sound customer service, communication and collaboration skills

• Takes initiative to learn, improve and contribute while embracing new challenges

• Demonstrates leadership qualities by driving collaboration and taking ownership of initiatives   

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.