Collections Team Manager

Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location: Sandton, JHB

KEY PERFORMANCE AREAS:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

• Management of performance against set targets;
  • Collections
  • Productivity
  • Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS:

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous

• Competent in MS Office at an intermediate level

o MS Word

o MS Excel

o MS Office

SKILLS / KNOWLEDGE / ATTRIBUTES:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

REMUNERATION STRUCTURE:

• A basic salary
• Commission earning potential
• Benefits at the full cost to the Employer;
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the Employer)
  • Disability Cover (at the full cost of the Employer)
  • Medical Cover (at the full cost of the employer , after successful completion of the probation period)

WORKING HOURS:

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

NB: This appointment will be made in line with the Nimble Group Employment equity plan.