Collections Strategy Manager

Main Responsibilities

• Conduct in-depth portfolio analysis and provide recommendations to improve collection efficiency.
• Budgeting and expense planning for the Debt Collection Department, including translating budget figures into P&L metrics and aligning financial plans with operational KPIs
• Develop, launch, and analyze A/B tests for hypothesis validation and process improvement.
• Monitor KPIs (RPC, PTP, Recovery Rate, etc.) and respond promptly to deviations.
• Coordinate support of existing collection reports and dashboards
• Initiate and coordinate the creation of new reports and dashboards
• Responsible for piloting and production deployment of new tools and strategies.
• Collaborate with Product, Operations, and Legal teams to synchronize strategic changes.
• Research global debt collection trends and adapt best practices for local markets.
• Prepare regular analytical reports and present results to management.

Requirements

• 3+ year of experience in portfolio/strategy management in banking or microfinance.
• Strong SQL skills and experience working with large datasets.
• Practical A/B testing experience and result analysis.
• Familiarity with automation tools for debt collection.
• Strong analytical and problem-solving skills.
• English: Upper-Intermediate or above