Collections Specialist - Merchant Services

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American. The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts. Other responsibilities include calling past due and charge-off accounts; working out payment plans, skip tracing and sending out collection letters. The ideal candidate will have excellent communication skills, motivation, customer service skills, administrative skills and good work habits.

• Collect payment on delinquent leasing and processing accounts.
• Sends reports to credit bureaus when necessary.
• Responds to disputes.
• Locates individuals with un-met financial responsibilities.
• Reviews bankruptcy cases.
• Sends out collection letters and invoices.

Basic Qualifications:

• HS/GED and 0 years

• Must be 18 years of age or older

• Basic computer knowledge and skills

Preferred Qualifications:

• HS/GED and 0 years

• Preferred candidate has a minimum of one (1) year collections experience.

• Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call.

• Exhibits meticulous attention to detail. Is committed to producing accurate and high quality work.

• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

• Updates clients, superiors, and peers based on information needs.

• Can be trusted to handle extremely confidential and sensitive information.

• Capable of facilitating discussion between individuals with different perspectives.

• Has effective organizational skills. Keeps files and work area organized

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.