Collections Specialist (First Party)
TrueML
Apply to this jobWhy Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What you'll do:
- Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.
- Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.
- Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!
- Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.
- Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.
Who you are:
- A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you’ve handled objections & rejections is a strong benefit
- Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.
- Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.
- Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.
- Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.
Qualifications:
- High school diploma or GED required.
- High sense of ownership, resilience, and reputation for dependability
- Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have
Perks & Benefits
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Compensation (from employer):
20–20 USD per-hour-wage
Summary
Engage with consumers to resolve debts through communication and negotiation.
Job title
Collections Specialist (First Party)
Experience level
entry level
Minimum experience
0+ years exp
Industry
financial services
Location requirements
Onsite in Lenexa, Kansas, no remote work allowed.
Salary
$0k+
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Lenexa, KS, USA