Collections Specialist
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Job Description
Role Title:
Collections Specialist
Role Level:
Level 1
Career Stream:
Finance
Department:
Finance & Operations
Reports to:
Retention and Collections Team Leader
Risk & Receivables Manager
Achieving our Team Purpose:
Improve efficiency and optimisation of hipages systems and processes (revenue generating or support) (E4G)
Location:
Sydney
Size of team:
6 HC. 3 ( MNL, inc. TL), 3 (SUD, incl. Manager)
Direct reports:
0
Date:
June 2024
Your Role Purpose & Objective
Reporting into the Risk & Receivables manager, the Collections agents main tasks are handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries with the aim of collecting outstanding payments in full in a timely manner.
How you will add value
Handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries.
Build good working relationships externally and internally.
Timely and accurate updates on customer accounts & database management.
Escalating/referring matters to the relevant teams within the company.
Achieving daily, weekly, monthly collections targets & call volumes.
Participating in team meetings, reporting, Town Halls & training as required.
Behavioral Competencies
Attention to detail.
Ability to communicate effectively & think on your feet to problem solve.
Handling conflict and/or difficult customers.
Work autonomously & in a team environment.
Eager & ambitious.
Resilient & self motivated.
Your Experience
Requirements:
Previous Finance experience in collections & credit will be well regarded.
Experience working in a call center environment or on the phone.
Experience with Salesforce CRM, Genesys call center software, Microsoft Office, GSuite & other cloud based work tools.
Who you will be working with
Finance & Operations team, Sales team & other teams from time to time.
Success Profile
In the first 0-3 months, the successful incumbent is expected to have delivered:
Completed hipages Induction training.
Is becoming proficient in hipages tools such as Salesforce, Genesys & other cloud based tools.
Achieving daily, weekly monthly targets as set by Risk & Receivables Manager.
In the first 4-6 months, the successful incumbent is expected to have delivered:
Proficient in hipages tools.
Achieving targets.
Achieving Dunnings Process touch points within timeframes & minimising assigned invoices.
In the first 6-12 months, the successful incumbent is expected to have delivered:
As above.
Join the A-Team and experience the A-Life!
Summary
Handle customer calls for overdue accounts and payment plans.
Job title
Collections Specialist
Experience level
entry level
Industry
finance
Location requirements
Located in Pasig City; remote work not allowed.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Pasig, Metro Manila, Philippines