Collections Representative

Total AI Systems is a fast-growing SaaS company (5+ years in business) serving the consumer debt collection industry. We’re looking for a Customer Success Manager with real consumer collections leadership experience and a standout personality. This role is highly customer-facing.

You’ll lead live web meetings with customers, teach them how to use our software, and help them get meaningful results. Building rapport, communicating clearly, and educating customers are critical to success in this role.

What We’re Looking For:

• Excellent personality and people skills—you build trust quickly
• Strong verbal and written communication
• Comfortable leading customer training and onboarding sessions
• Able to follow structured playbooks and contribute ideas to improve them
• Confident, professional, and personable on video calls

If you love working with people, teaching others, and bringing real-world collections expertise into a modern SaaS environment, we’d like to talk.

Requirements

Required Experience (Non-Negotiable):

• Hands-on experience managing consumer debt collection operations
• Background in third-party collection agencies or consumer collections at major lenders
• Solid understanding of consumer debt collection laws and compliance
• Experience training, coaching, or managing collectors

Note: SaaS Customer Success experience is not required. Commercial / accounting collections backgrounds are not a fit.