Collections Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Position Details:

Industry: Financial Services

Work Location: Newark, DE

Job Title: Collections Representative

Duration: 6+ months (Strong possibility of extension)

Available Shift/s:

• 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday
• Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday – Friday; 8:00 AM – 5:00 PM

Job Description:

• The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. 
• This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. 
• Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. 
• Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. 
• In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. 
• Works an established list of accounts on an automated collections system and/or auto-dialer. 
• This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. 
• Understands and educates customers on account terms and alternate payment programs and methods. 
• Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Job Requirements:

• Excellent communication skills
• Customer Service focus
• Ability to understand and discuss personal and financial difficulties 
• Ability to recommend and negotiate payment arrangements 
• Demonstrated ability to work in a fast paced environment 
• Strong computer skills
• Previous collections experience
• Previous customer service experience
• Strong negotiation skills