Collections Officer

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun! 

• HMO coverage for you and your family 

• Yearly Kick Off Parties with major giveaways (like the car in 2023) 

• Grow your career - yes, we love to promote internally  

• Do meaningful work and collaborate with the best 

• 900 promotions given each year 

• 2,700+ leadership training courses 

A Glimpse into Your New Role 

A Collections Officer is responsible for managing accounts that are overdue. They handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimising arrears, and controlling bad debts.

• Provide a first-class service experience to our Customers

• Effectively negotiate arrangements for the timely payment of arrears

• Negotiate ongoing payment arrangements to assist customers meet their obligations

• Handle Financial Hardship enquiries with empathy and professionalism

What You’ll Bring :

• Excellent English language communication skills

• At least 1 year Collections experience in BPO industry, inbound or outbound

• Willing to work onsite

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 

• Impact: Do, get it done, create impact. 

• Passion: Be positive, bring passion and energy. 

• Transparency: A transparent team can help each other. 

What are you waiting for? 

Join the A-Team and experience the A-Life!