Collections Administration Officer

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• Day shift

• HMO coverage for you and your family

• Yearly Kick Off Parties with major giveaways (like the car in 2023)

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

A Glimpse into Your New Role

As a Collections Administration Officer, you are primarily responsibility is managing the Collections Assistance inboxes, sending file notes and any documentations required by legal team, stakeholders and third-party partners.

• Primarily responsible for managing the assigned inboxes, sending file notes and any documentation required by legal team, stakeholders and third-party partners.

• Responsible for triaging customer callback requests to appropriate internal team members (e.g. collections account managers, etc.)

• Tasked with providing clear and appropriate email responses to various senders such as legal advisors, external administrators, internal teams, third party partners and the likes.

• Completion debt sale document requests within SLA (within the current month, debt sale as announced by the client).

• Build and leverage relationships with our Customer Success Account Managers, Customer Assistance/Collections team members, Customer Resolutions team, and IT teams to ensure swift outcomes for our customers.

• Managing multiple tasks with perfect accuracy and sense of urgency, within the agreed timeframes.

What You’ll Bring

• Proven written and oral communication skills

• Filing, sorting, and general organisation skills

• Excellent customer service skills

• Is self-motivated and understanding of what needs to be done to complete tasks accordingly.

• Flexible and adaptable as in this role, no two days are the same

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!