Collection Excellence Junior Associate

Cermati.com

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Jakarta, Jakarta, id on site Until 9/20/2026 2+ years exp First posted July 22, 2026 Last posted July 22, 2026
Job description
  • Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
  • Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
  • Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
  • Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
  • Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
  • Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
  • Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.
  • Bachelor Degree (S1) from Reputable University
  • Minimum 2 years of experience in a similar role
  • Strong leadership skill
  • Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
  • Strong communication and collaboration skills
About this role

Summary

Manage collection operations, vendor relations, and KPI monitoring to support collection targets.

Job title

Collection Excellence Junior Associate

Experience level

2+ years

Minimum experience

2+ years exp

Industry

financial services

Location requirements

Jakarta, Indonesia; remote not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

Microsoft ExcelGoogle SheetsGoogle Docscommunicationcollaboration

Preferred skills

None specified

Specializations

collectionvendor managementSLAKPIworkflow
Locations

Structured locations inferred from the posting.

Jakarta, Indonesia

On-site City