CN manager, Conversational Systems

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The manager role is responsible for building and managing a high-performing team of product manager and conversational designers across China’s key digital touchpoint. This role will lead the strategic direction and execution of conversational experience for Apple Store Online, platforms etc. As the lead of the China market-specific enhancement within APAC Retail Conversational System organization, you will drive localization excellence while maintaining global brand consistency.

Description

You will develop and lead a team to deliver intuitive, brand-aligned AI interactions that elevate customer customer experience and drive business outcomes. This role requires deep expertise in conversational AI, e-commerce ecosystems, and cross-functional leadership. You will collaborate closely with shared platform team, regional stakeholders, and global partners to ensure China’s conversational experiences meet both local market needs and international standards.
Develop the China conversational design team with the evolvement of technology.
Own the conversational experience strategy and roadmap for all China digital channels.
Partner with conversational AI product managers to leverage centralized AI models, and build the aligned roadmap for China-specific tools and products, including webform, centralized specialist tool, WeCom requirement for RCC SMB etc.
Represent China market-specific requirements in product discussions and cross functional collaborations.

Minimum Qualifications

3 years+ of experience in people management leading design, or product teams.
7 years+ of experience in conversational design, UX design or product management with a focus on AI/chatbot experiences.
Deep understanding of China’s digital ecosystem including Tmall, Douyin, WeChat and enterprise communication platforms.
Proven track record of delivering conversational AI products in e-commerce or customer service space.
Strong stakeholder management skills with experience working across regional and global matrixes organizations.
Fluency in Mandarin and professional proficiency in English.

Preferred Qualifications

Background in managing AI product lifecycle or hands-on experience with conversational AI platforms.
Expertise in conversational AI space like RAG, AI agents, ideally have hands-on experience in building an agent.
Knowledge of Live streaming moderation, and VOC analytics.
Familiarity with Scrum/Agile methodologies and experience working with Scrum Masters and product owners.