Cluster Manager, gTech Ads LCS (English, Vietnamese)

About the Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As the gTech Ads LCS Cluster Manager, you will serve as the strategic leader, product representative, and unified services partner for Google's top Ads clients and Large Customer Sales (LCS) leadership in this dynamic, high-growth market.Your role represents the ultimate convergence of technical depth and media understanding, serving as a hybrid leader that bridges the Engagement Manager and Product Deployment Engineer functions. You will be responsible for unifying our technical consultation, product deployment, and media services into a single, high-impact market strategy. You will ensure our teams deploy exceptional product implementations.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Act as the main contact of gTech to Vietnam's LCS leadership, Sales Directors, and Product Specialist Leaders to integrate gTech into local sales and GTM strategies.
• Serve as a trusted strategic, media, and technical advisor to leadership and C-suite of Vietnam's top Ads clients, aligning with their business objectives and data strategies.
• Own the localization and adoption of regional and global product activation strategies (Search+, YouTube+, Measurement and Platforms) to meet Vietnam's market and regulatory requirements.
• Manage, mentor, and build a high-performing team of EMs and PDEs in Vietnam, providing line management and professional development.
• Orchestrate end-to-end GTM execution and service delivery for premier customer segments in Vietnam, conducting regular business reviews with sales and client leadership.

Qualifications

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in a technical project management or a customer-facing role.
  
• 3 years of experience in people management.
  
• Ability to communicate in English and Vietnamese fluently, to communicate with clients and stakeholders in this region.

Preferred qualifications:

• Proven experience in building and deploying durable, privacy-safe integrations, system architectures, or proof-of-concepts using web/scripting technologies (e.g., Python, JavaScript, SQL).
• Deep technical and commercial knowledge of the digital media, video, and advertising domain, with expertise in Search, YouTube, or Measurement and Platforms.
• Solid technical understanding of advertising technologies, APIs, and data integration platforms (e.g., Google Ads, Google Cloud, or comparable marketing platforms).
• Exceptional communication, presentation, and storytelling skills, with a proven ability to adapt highly technical concepts to senior business leaders, sales directors, and C-level client executives.