Closing Specialist (expected pay $85,414 - $105,093)*

*The Closing Specialist position pays a base wage of $16 per hour with production pay where the annual pay range (base wages + production pay) for The Westin Ka’anapali Ocean Resort Villas in 2025 is reasonably expected to be between $85,414 and $105,093.

Are you looking for a place where meaningful moments are made together?  

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

*Benefit eligibility will vary by position 

As a Specialist Closing, a typical day will include:  

• Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery. 

• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. 

• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).   

• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.  

• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.   

• Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Closing Specialist:  

• Available to work a flexible schedule to include weekends and holidays.  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.