Clinical Phone Support Specialist

We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. 

Job Description:

Clinical Phone Support Specialists will be responsible for providing customer support remotely and focusing on pre and post implant support.  

This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet.  

Benefits: 

In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to: 

• Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities. 
• Be at the forefront of cutting-edge medical device technology. 
• Gain professional growth and exposure to medical device industry. 
• Access to continuing education via IQVIA Learning Center 

Responsibilities: 

• Customer Service Representative  
• Responsible for answering calls, assisting customers with questions, answering customer questions, and gathering information. 
• Transfer calls as needed to the appropriate department. 
• Provide support and report complaints while adhering to training protocol. 
• Ability to work on a computer and enter information into CRM tool. 
• Log in time and answer all assigned calls. 
• Handle customer calls in a friendly manner. 
• Collaborate with Team Manager to meet deliverables. 
• Document and update client records based on interactions. 
• 40 hours a week. 

Requirements: 

• High School degree required 
• 1+ years customer service experience 
• Ability to build rapport with clients 
• Ability to prioritize and multitask 
• Positive and professional demeanor 
• Able to work on a computer for up to 8 hours daily 
• Ability to perform repetitive motions required for data entry 
• Excellent written and verbal communication skills 

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $23.00-$25.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.