Client Support (Operations) Manager - Private Markets

Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and always strive to do the right thing. We invest in our employees, clients and partner relationships, as well as, in the technology and resources necessary to remain competitive, working in a competitive environment that inspires innovation.

What we do:

As a recognized leader in providing Private Markets Solutions to clients across the globe we manage approximately $134.9 billion in discretionary assets and have oversight of an additional $821.2 billion in non-discretionary assets as of December 31, 2024.
 

The Opportunity:

Join our team as a Client Support (Operations) Manager - Private Markets.

Your responsibilities will be to:

• Investor Relations & Client Support: Oversee operational support for investors, ensuring a smooth and efficient experience throughout the investment lifecycle.
• Global Collaboration: Act as the primary point of contact between Israeli investors and internal teams across fund administration, accounting, investor services, legal, tax, and product management.
• Strategic Reporting & Insights: Prepare reports and analysis for senior management, providing key insights on investor activity, fundraising progress, and market trends.
• Fundraising & Compliance Support: Facilitate investor onboarding, coordinating legal and tax matters in collaboration with U.S. and local advisors.
• Operational Excellence: Streamline day-to-day investor interactions, manage data integrity in CRM systems, and track pipeline activities related to fundraising and new business development.
• Process Optimization & Automation: Drive efficiency by improving and automating existing and new processes, as well as developing and documenting standard operating procedures.
• Meeting & Presentation Preparation: Develop materials for internal and external meetings, ensuring alignment with strategic business objectives.

Your background will include:

• Hebrew-native speaker, fluency in English (essential) - please submit CV in English
• 5+ years' experience in a client-facing operations roles in a financial services company
• 2+ years' experience in Private Markets investments
• Excellent communication skills, attentive listening
• Well-organized and deadline focused, pursuing excellence in what you do, be proactive and able to comfortably interact with clients, prospects and team members globally and at all levels of seniority
• Ability to understand and develop a working knowledge of proprietary systems and software
• Must be proficient in Microsoft applications
• University degree (B.A., B.S. or B.B.A.). An advanced degree (MBA) or CFA/CAIA or other relevant designation is preferred, but not required
   

Benefits

At Hamilton Lane, our benefits philosophy is simple. To provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring.

To do this, Hamilton Lane offers the following benefits:

Enhancing Your Physical and Emotional Health 

• Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.

Developing Your Career

• Tuition and certification reimbursement program are available along with continual education and development trainings for you to grow with Hamilton Lane.

Supporting Your Family & Community

• For our communities, Hamilton Lane provides paid time off to volunteer, matches your donations to charitable organizations, and compensates for referring qualified candidate that join our team. 
• For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing
  parents.  

Safeguarding Your Financial Wellbeing

• Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.

Hamilton Lane is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. As a registered investment adviser, employees of Hamilton Lane may be subject to certain limitations on political contribution and personal investment activities.

Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.