Client Success Support Specialist (Remote - Americas)

At Forbes Travel Guide, we are dedicated to celebrating and elevating excellence in hospitality. As the trusted global authority on luxury service, we empower professionals and organizations to deliver unforgettable guest experiences.

Forbes Travel Guide, an international hospitality ratings company, is seeking an enthusiastic and dynamic individual to assist with the daily functions of Client Success team operations, as assigned.

This role requires exceptional organizational skills and involves a high degree of client communication. An essential aspect of this position is to support our clients by addressing their inquiries, resolving concerns, and ensuring their needs are met with efficiency, professionalism, and care. Tasks include (but are not limited to) updating contact and account information in Salesforce and our proprietary Partner Site, administering trials and demos of our software, and reporting and following up on client communications. The successful candidate will communicate professionally, work thoughtfully with excellent attention to detail, and efficiently manage tasks in a remote work environment.

Department: Client Success

Location: Remote

Type: Full Time

Experience Level: 3 years or more

Responsibilities

Proactive and reactive contact updates across internal systems, including Salesforce and our proprietary Partner Site; this includes research on targets and contact information

Management and update of client data within the Partner Site, including asset creation, contact management, username and password resets

Management and distribution of trials and information regarding FTG products and platform services, including Partner Site, Service Energizers, The Academy, Responsible Hospitality, Astria, and more; includes follow up and usage reports to Partner Services

Assisting on a variety of assignments associated with the annual rating report deliveries, Star Rating announcement, our Luxury Summit event and other special projects and events.

Work with the department in an administrative capacity and on a variety of projects as needed.

Tasks may continue to evolve over time after an initial and gradual transition period.

Skills and Qualifications

•  Extremely organized, mature, self-motivated, and independent worker
• Ability to multitask and handle daily deadlines
• Ability to balance thoroughness with timeliness; deadline‐oriented
• Organized, efficient, strong attention to detail, proactive
• Highly proficient with MS Office/Excel
• Team player with strong interpersonal skills and ability to take a leadership role when necessary.
• Excellent written communications skills in English
• Creative and analytical thinker with strong end to end problem-solving skills
• Demonstrates continued personal/professional development
• Salesforce Experience a plus