Client Success Manager

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.

Responsibilities:

• Manage independently a portfolio of 100+ clients
• Building and improving relationships with new and existing clients (new clients that are brought in the company by Sales department)
• Maintaining a strong relationship external with the clients and internal with different departments (marketing, compliance, sales))
• Daily b2b communication via chat and video calls
• focus on growing the revenue and achieving a win-win result in order to secure a healthy long term relationship
• Manage independently the promotions given to the clients

Requirements

• 2+ years of related experience in customer care or customer relationship management
• Ability to find contacts (no cold calling, we work with existing clients only)
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients
• Ability to manage multiple client accounts, prioritize tasks, and maintain a high level of organization
• Russian and fluent in English (written and spoken)
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
• Self-motivated and proactive in identifying opportunities for client growth and engagement

Nice to have:

• Experience in iGaming
• Knowledge of any European language

Benefits

• A dynamic and innovative work environment in a leading iGaming company
• Performance-based bonuses
• Flexible working hours
• Growth opportunities and strategic impact on company revenue
• Business trips and international event participation
• Corporate events and team-building activities