Client Success Coordinator

Client Success Coordinator

We are seeking bright, motivated, and results-driven individuals to join our client success team. This individual will be a critical contributor to a fast-growing, early-stage, education technology business and will have the unique benefit of working directly with our clients.

Responsibilities:

• Collaborate with client leadership teams and analysts to support clients by establishing a deep understanding of each client’s goals and keeping those goals at the forefront of the partnership.
• Utilize HubSpot reporting to track Client Health scores, collaborate with team on interventions for low or declining health scores
• Identify opportunities for expanded partnership that align with client needs and goals
• Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities.
• Drive platform adoption for new partners, resourcing them with guides and encouraging attendance in events
• Collaborate with Data Excellence and other analysts to support aligned and timely exchange of data, ad-hoc models, and error-free data in alignment with our standardized practices.
• Manage the schedule of client meetings, ensuring regular calls are on the calendar and logged accordingly.
• Maintain accurate client contact information in the corporate database.
• Participate in select client calls and meetings.
• Ensure next steps from each meeting are captured and fulfilled.

Minimum Requirements:

• Bachelor’s degree
• Minimum 2 years’ experience years (3-5 years preferred) in professional setting, ideally in related fields of Customer Success, Higher Education, or Account Management
• A passion for serving clients and helping them achieve success
• Highly organized and keen attention to detail
• Positive and motivated attitude
• Impressive written and oral communication skills
• Experience with Microsoft Office programs including Word, Excel and PowerPoint

Preferred Experience

• Strong calendar management skills

• Experience working with a CRM system

Why MARKETview Education Partners?

The MARKETview team is united by a common passion to increase higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others – partners and teammates – before their own. If this is you, you’ll fit right in.

Job Type: Full-time, on-site

Location: Richmond, VA

Salary Range: $60,000 to $65,000 (depending on education and experience)

Equal Opportunity:

MARKETview is an equal opportunity employer. We are committed to building a diverse and inclusive environment for our employees and do not discriminate based on any status protected under federal, state, or local law.

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Qualified candidates must be legally authorized to work in the United States without employer sponsorship for a work visa, both currently and in the future.