Client Services Rep 1
QHR IQVIA Zagreb d.o.o.
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Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
Essential Functions
Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
Follows IQVIA data verification protocols.
Researches, analyzes and responds to client inquiries that are routine in nature.
Provides support to team for client service meetings at customer sites. May produce ad-hoc studies on demand.
Qualifications
Bachelor's Degree Req
Two (2) years related work experience Req
Experience in an IQVIA role preferred and pharmaceutical experience Pref
Proficient in PC applications such as Excel
•Ability to communicate effectively with various levels in the organization (written and oral)
Demonstrate problem solving, analytical and strong customer service skills
Willing to work in night shift
Amenable to work in Mckinley Taguig (Hybrid)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Summary
Assist clients with report requests, verify data, and provide support in a healthcare setting.
Job title
Client Services Rep 1
Experience level
2+ years
Minimum experience
2+ years exp
Industry
healthcare
Location requirements
Hybrid in Taguig City, Philippines, remote work possible
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Taguig, Metro Manila, Philippines